Traditional ECM Systems Often Miss the Mark
A great deal of flexibility, adaptability, control, and collaboration is needed for effective case management. And in most cases, traditional Enterprise Content Management systems are insufficient to meet the requirements of these applications. Case management solutions are knowledge-intensive and the need for flexibility is a challenge because most traditional ECM implementations require predictable and repeatable processes.Case management is much less predictable because case worker judgment and experience influence how the case is handled.
Capture is On the Case
One way to achieve a higher degree of flexibility is by using intelligent capture techniques throughout the case management process. Financial institutions use distributed and mobile capture for new customer on-boarding and loan processing.Insurance organizations enable claim adjusters with mobile capture so that they can capture photographs, forms and accompanying documentation and upload the entire batch on the spot.Government agencies, universities and organizations that work with stacks of documentation find that intelligent capture can dramatically improve case management – easier and more inclusive to information enhances decision-making ability and service.
Organizations are using intelligent capture and case management in the following scenarios:
- Insurance – Auto Claims
- Banking – Loan Processing
- Education – New Student Enrollment
- Government – Unemployment Benefits & retraining
- Healthcare Services – New Coverage and Care Management
A Powerful Combination for Case Management Insight
Intelligent capture paired with the new breed of case management solutions is a powerful combination that organizations from all industries can use to optimize case outcomes and increase customer satisfaction. How can you take advantage? Many important sessions are being sponsored by IBM at the Insight 2014 Conference held on October 26-30 in Las Vegas. In the advanced case management track sessions attendees will learn how to combine information, process and people to provide a complete view of case information and achieve optimized outcomes. This is an excellent opportunity to learn about the latest solutions and best practices.
Register for the Insight 2014 Conference today at http://ibm.co/ibminsight
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Guest contributor Kevin Craine is the author of the book Designing a Document Strategy, host of the Document Strategy Podcast, and a respected authority on document management and process improvement. He is the managing director of Craine Communications Group. For more information visit CraineGroup.com.