Announcing IBM Content Collector for SAP Applications v4.0

Today’s Post By: Jörg Stolzenberg, Product Manager IBM Content Collector and ECM SAP Integrations

Today, IBM released IBM Content Collector for SAP Applications v4.0. IBM Content Collector for SAP Applications provides fast-deploying, flexible archiving, content management and governance for SAP data and related content. With this new release of IBM Content Collector for SAP comes the unified ECM client experience, IBM Content Navigator. Other ECM products utilizing IBM Content Navigator such as IBM Case Manager, IBM Records Manager and Datacap can take advantage of these easy-to-use SAP integration capabilities. With IBM Content Collector for SAP Applications v4.0 you can also operate end-to-end in-SAP high value solutions, such as invoice management, contract management, and SAP human capital management (HCM). These purpose-built SAP solutions are provided by SAP-certified IBM Business Partner xft Inc., and are integrated with IBM Content Collector for SAP Applications. Furthermore, IBM Content Collector for SAP Applications v4.0 offers support for SAP NetWeaver Information Lifecycle Management V3.0 for direct retention management in SAP and manages archived documents in addition to archived SAP database content.

ICC4SAP_Archive_your_wayLearn more about IBM Content Collector for SAP Applications.

Streamline Processes with Mobile Document Capture

Today’s Post: Brittany Bruner, Market Segment Manager, Document Imaging & Capture

In the mobile era, the management of documents no longer needs to be a bottleneck point in your company’s workflow. It’s time that you shifted your focus to how to capture your documents and away from merely deciding where to capture them. Wouldn’t it be great if the days of sending documents to a faraway image-processing center, a nearby branch office, or even to a scanner, weren’t a necessity? It’s all becoming possible with emerging developments in mobile document capture–saving you both valuable time and money on those drawn-out processes that still rely heavily on documentation.

In today’s world, it can be quick and easy to capture data from documents and other sources, no matter where or when they are needed.

Take something that can be as complex as submitting an insurance claim. Rather than having an insurance agent build up an avalanche of paper throughout the busy day, imagine if that agent can take pictures of the wreckage, submit the repair estimates to his company and begin the reimbursement process all without leaving the repair shop. That means less time and money for that insurance company, but more importantly, their customers. To top it all off, going digital means no longer handling or having to deal with another long paper trail.

With high-speed data extractions improving document management, you can finally get the real-time analytics and accelerated information sharing to keep up with the pace of your business. Securely acquire the insights you need while meeting strict content management requirements that have become even more cumbersome to manage. We understand that security is essential in today’s digital world; Gain peace of mind knowing if any device is ever lost or misplaced, your sensitive data and documents are never compromised with the utilization of data encryption and password protection.

You have the power to turn any smartphone or device into a workstation that can capture information clearly, accurately and securely. IBM Datacap mobile document capture makes this future possible, today.

Are you Ready for Mobile Capture? Click here to download your free copy of the white paper by Kevin Craine.

Watch to learn more about the many ways mobile document capture can work for you.

 

A Night at the Computer History Museum with Ginni Rometty

Today’s Post By: Brittany Bruner, Market Segment Manager Data Imaging and Capture

This past Tuesday, I had the unique opportunity to hear our CEO, Ginni Rometty, speak at the Computer History Museum, apart of their Revolutionaries program.

If you haven’t had the opportunity to hear Ginni speak live, you really should. Not only is she the CEO, President and Chairman of a large company, tops many lists including 2014 Forbes 25 Most Powerful Women in the World, but she is a great engaging speaker. She discussed her background, her degree in computer science, and her first job at IBM as an engineer. At one time, she asked for a show of hands… I was one of maybe 10 who weren’t an engineer in the room. Analytical crowd. Ginni really believes that her engineering degree helped her THINK (IBM’s motto) and problem solve, skills she utilizes in all areas of her career.

The night was held in a Q&A style setting with the CEO of the Computer History Museum, John Hollar. Throughout the night they discussed topics across different areas of technology and IBM, but I wanted to highlight some of my favorites as an IBMer.

ginnibrittany

First discussion of the night was Ginni’s 3 Top of Mind thoughts. While that could have gone a number of ways, she highlighted the following:

  1. Don’t protect the past
  2. Don’t define yourself as a product
  3. Always steward for the long term

These ‘golden nuggets’ are something that not only organizations can live by, but also individual people. I have a tendency to get caught up in short-term successes and forget to strive for the long game, something top of mind to Ginni.

IBM has been around for 103 years now. Ginni talked a lot about IBM and how we’ve transformed throughout the years. While many may not know, IBM started out producing scales and meat slicing machines… who would of thought back then that a meat slicer company would evolve multiple times through the years to be what we know IBM as today, an enterprise technology company.

Transformation was also a key topic. If you’ve heard anything from Ginni in the past few years,it’s about transformation. Transforming how you do anything is not an easy task, especially in a large company. She gave a great example of what transformation can look like. Imagine you are looking out on the horizon and see a cargo ship. You know it’s large, but it looks so small from your perspective. You know it’s moving, but for the moment it doesn’t seem to be moving at all. Now, imagine you leave and come back that next day, that huge cargo ship is now in port. It traveled all that way, from horizon to port, when you weren’t looking.

Technology is an ever-changing industry to be in. Ginni highlighted 3 major shifts that will change the way everyone around the world does business.

Big Data and Analytics- the ECM portfolio falls into this category, and this category is all about how you transform companies with data. Ginni compared data to a natural resource, ‘It’s nothing unless you can refine it.’ Saying there is a ton of data out there in the world is the understatement of the century, but if you can harness and use the right data in the right ways, now we are getting somewhere.

But of course, you can’t talk Big Data and Analytics without hearing about predictive analytics or IBM Watson. Watson appeared on Jeopardy in 2011, the year of IBM’s centennial. Ginni recalled talking to her husband after the final jeopardy show aired, remarking that“Watson is going to change the world.”Watson learns and you have to teach Watson.She compared Watson to having infinite hypotheses and testing them against all the data in the world. That’s pretty cool stuff.

This is where the discussion got really cool, delighting my inner nerd. If you happen to be in Silicon Valley and have some time on your hands, try to check out the Computer History Museum. It has so many amazing pieces of technology history to look at, but now… they have a new piece. Ginni talked about how much Watson has changed in the almost four years since Jeopardy — from being the size of a small bedroom to now being the size of a mini fridge. The Jeopardy Watson had 90 ‘brains’ on our Power 750 servers and Ginni donated one of those brains to the museum. Not only that, Ginni shared a live demo of Watson for Healthcare that I hadn’t even seen as an IBMer! She walked the audience through a Watson breast cancer diagnosis situation. The doctor pulls up your patient history, a very complete view of it from previous appointments, your test results, etc. From there, the doctor can click on suggested therapies and Watson displays what he thinks would be good in a color-coded model. You can click into each treatment and see why it is a good fit or why it isn’t. In the demo, we saw our patient had a high risk of heart problems due to previous test results. From that, Watson was able to suggest a certain therapy as the best option since the patient had high risk of heart issues.

Many people ask if Watson will replace people. This couldn’t be farther from the truth. Ginni once again had a great way of explaining it… image Watson as an augmenting technology, not a replacement for people. Have you ever dreamed of working with a colleague who has never forgotten a single thing? That’s Watson.

The other major two shifts were 2.Cloud and 3.Social, Mobile and Security.

Cloud can be imagined as ‘anything as a service.’ Organizations are pursuing cloud for its agility. Ginni was able to share some intriguing statistics. 90% of all net new software, not new versions but brand new software, is developed in the cloud. And of that, 70% of it is in a hybrid environment. Cloud is paving the way for transforming how business is done.

And what do social and mobile truly do? They lead to an individualized one-to-one engagement. Social and mobile add simplification and personalization to processes, but it completely depends on security.

Security. A daunting task. Ginni suggests we need to shift how we think and focus on security. She gave this metaphor — many times companies view security as a castle with a moat around it, always trying to keep threats out. Instead, organizations should embrace the idea of intruders gaining access to critical systems then design and monitor systems in a way that limits the potential damage an intruder can cause. Ginni said security is truly a big data and analytics problem; you have to be looking for the “footprints in the sand”within your organizations systems.

There were so many other intriguing topics discussed that deserve mentioning, bu tI’ll wrap with the most valuable advice Ginni was ever learned and given.

“Growth and comfort will never coexist.”

This is true for countries, companies and people. You should feel confident at being ill at ease and Ginni would bet you’ve learned the most when you felt at risk.

10 Things to be Thankful for in Information Governance

In warm appreciation of the season, we on the IBM Information Lifecycle Governance team want to extend you and your team our best wishes for a Happy Thanksgiving.

In the spirit of the holiday, we’ve put together a Top 10 List of Things to be Thankful for in Information Governance.

1. I’m thankful that bringing together all the information governance stakeholders in my company is easier than bringing together my extended family on Thanksgiving (or maybe not:-))

2. I’m thankful that cleaning up legacy data with IBM StoredIQ is easier than cleaning up the kitchen after a 12-person Thanksgiving dinner.

 

3. I’m thankful that with IBM, identifying PII and highly confidential information across my unstructured data is easier than identifying the mystery ingredient floating in the giblet gravy.

4. I’m thankful that with IBM, auto classification keeps my corporate records in order…if only IBM had a solution for classifying my shoe box full of recipes.

5. I’m thankful that assessing my data with IBM is easier than assessing whether or not the Dallas Cowboys will win on Thanksgiving weekend.

6. I’m thankful that IBM StoredIQ makes complying with corporate and regulatory information governance mandates easier than getting the kids to comply while home from school for Thanksgiving break.


7. I’m thankful that finding, archiving and viewing my SAP files with IBM Content Collector and IBM Content Navigator, is easier than finding and rescuing my spouse during a Black Friday stampede.


8. I’m thankful that, with IBM StoredIQ, finding and removing personal files from the corporate SharePoint site is easier than finding and deleting that picture my son took of me making faces at my mother-in-law over Thanksgiving dinner.

9. I’m thankful that by using IBM eDiscovery solutions for intelligent collections, legal discovery fees won’t cost me an arm and a (turkey) leg.

10. I’m thankful that like my Thanksgiving Day ‘stretchy pants’, I can start small and grow into my information governance program with IBM.

The Value of IBM Case Manager and Shared Services – Part I

Today’s Post By: Mohammed Attar, IBM Director, Case Management and ECM Solutions Product and Strategy

One of the biggest advantages to implementing IBM Case Manager (ICM) in enterprises is our proven Shared Services strategy. Let me quickly explain how IBM Case Manager facilitates Shared Services. When ICM is implemented in one business unit, the company’s IT department can reuse the same sustainable framework, code, training materials, and expertise to quickly meet the business challenges in its other divisions and departments. Rapid and efficient reiteration of solutions built on top of ICM allows for continuous improvement of business outcomes, while native re-usability vastly decreases the time and cost it takes to copy and redeploy solutions across other business units within the enterprise.

Let’s consider this example: think of all the different types of loans that a banking institution has to deal with and process on a daily basis. Mortgage loans, car loans, personal loans, small business loans, etc. To make matters more complicated, each loan is processed through different internal departments. As a technology manager at the bank, you could be looking at dozens of different solutions just to handle all the different types of loans, which could be extremely complex, confusing, time consuming, and costly.

Enter IBM Case Manager. When the bank creates the first loan processing solution using ICM, it can take that same solution framework, template, assets, and expertise and reuse it for the other loan type processing solutions. Although they are different types of loans, their case management solutions are all going to have overlapping requirements and capabilities. The original, base framework can then be modified to meet the exact solution needs of each type of loan processing. In fact, the solution is not just limited to loan processing. Portions of the solution or solution assets may be reused in other departments with different needs as well. As a result this Shared Service, the time it takes to build, test, and deploy the solution is dramatically decreased – saving the bank valuable time and resource. By using a single common technology platform and data, this helps ensures the organization can more easily manage compliance and governance.

This is just one instance of how an enterprise can leverage IBM Case Manager and its Shared Services capabilities across its lines of businesses. The benefits of employing a Shared Services approach are enormous: common infrastructure, quick deployment of reusable solutions, lower training time and costs, standardized UI across the enterprise, leveraging similar workflows, and much more. Both lines of businesses and IT departments are both feeling empowered. LOBs now get their solutions created and deployed much quicker and the IT departments can effectively support one common platform – no longer having to deal with silo’d niche solutions. Check back soon to find out how other companies are adopting IBM Case Manager and benefitting from a Shared Services approach.

Share your thoughts and let’s continue the conversation.

Biography:

mattarMohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as IBM Director, Case Management and ECM Solutions Product and Strategy. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development managers responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton.

Announcing IBM Production Imaging Edition (PIE) v5.2.1

Today’s Post By: Mark Martin, Senior Offering Manager, IBM Capture and Imaging

Today, IBM announced the forthcoming release of IBM Production Imaging Edition v5.2.1. “PIE” as we affectionately refer to it, is unique in the ECM market, and a product that only a company with IBM’s breadth of ECM technology can offer.

When we talk about ECM, we break it into three functional areas:

  • Source, where documents are authored or captured
  • Transform, where documents are analyzed, classified, information extracted and other processing occurs, and
  • Deliver, where documents and information are passed to a repository, line of business application or processes to support casework or other content-centric application.

IBM delivers these capabilities through products like Datacap, Filenet Content Manager and IBM Case Foundation. IBM Production Imaging Edition is special packaging that is designed to get these products and the capabilities you need for your ECM project into your hands as easily and as cost effectively as possible. This release of PIE updates the programs in the bundle. Included in the PIE package are the following:

  • IBM Datacap v9.0 (Multi-channel Document capture and processing)
  • Filenet Content Manager v5.2.1 (Content repository services)
  • IBM Case Foundation v5.2.1 (Content-centric business process orchestration)
  • Daeja ViewOne Professional v4.1 including Redaction (high volume viewing and document presentation)
  • IBM Bulk Import Tool v5.2.1 (High speed, high volume insertion of images into the repository)

This version of IBM Production Imaging Edition also includes IBM Content Navigator, a common user interface across our ECM products including Datacap v9, Filenet Content Manager and IBM Case Foundation. IBM Content Navigator provides a common UI framework for client services such as viewing and sharing data between applications. The framework is pluggable, so widgets from one ECM application can work with those from another. Suddenly, it is much easier to enable a worker processing a document in Case Foundation to right-click and be presented with a list of actions they can perform on that document – such as send to do Datacap for OCR or data extraction. It’s powerful stuff.

IBM Production Imaging Edition (PIE) is the industry’s only single vendor solution for managing the entire process of capturing, storing, activating, viewing, and redacting documents. If you have an ECM project in your future, make sure you explore how you can cover all your bases – Source, Transform and Deliver – with IBM Production Imaging Edition. You’ll soon see why they say everyone loves PIE.

How Finding Cat Videos Can Help Reduce Cost & Risk

Today’s Post By: Elissa Redmiles, Market Segment Manager, IBM ECM Information Lifecycle Governance

I don’t know about you, but I have tons of information on my computer. Needless to say, when I bought the machine five years ago, I made every attempt to stay organized. I sorted documents neatly into little folders, kept my Desktop clean, and even filed and deleted my emails. A few months later, despite my initial best efforts, I had 7000 emails in my inbox, I hadn’t deleted a document in three weeks, and my Desktop was covered in downloads and files.

Now, imagine that you have 100,000 employees who are just like me. These employees have disorganized clutters of files are everywhere. The employees, and IT, have no idea what’s in half of those files, a good chunk of them are duplicates of other files in the organizational system. Plus, some chunk of that data is cat videos and other personal junk. In fact, the CGOC claims that 69% of the data in an organization is junk that can be deleted. That sounds like an unbelievable and terrifying number, at first. But I find when I think in terms of my own computer, and all the data I will need to wade through to find the Word document version of this blog post again, I can start to believe it.

Now, deleting data is scary stuff. So, what if, instead of deleting it, you could at least determine how important the data is, to better align your tiered storage strategy? Typically, when an employee leaves an organization, their files are archived to tiered storage. Now, if I could determine that 80% of an employees files were cat videos, and I could grab those cat videos and send them to Tier 3 storage while archiving on Tier 1 only the former employee’s classified documents that contain PII and risky data. That would save me a LOT in my IT budget.

Ok, I can see how an application that can tell you where data is and what’s in it, and an application that can move that data, would be handy for an IT department.

What about the legal department? What about records and compliance?

Can identifying, analyzing and acting on data help Line of Business users?

YES.

Let’s take eDiscovery as an example. In your legal department, someone receives a case or information about a matter. As a result, the legal department needs to collect and issue hold notices for all the data relevant to that case. A paralegal then has to go out and collect all the data relevant to the matter, tell the data custodians to hold that data, and then send the data collected out for external legal review. Now hold on, what if I could determine different levels of importance amongst the data collected (or even analyze it before collection) to determine what needs to go out for that expensive external legal review? That would be handy and would save me a LOT in my legal budget. Sensing a pattern here?

IBM StoredIQ is an application that can help you reduce your cost and risk by identifying, analyzing and acting on data.

Learn more by reading our three NEW data sheets:

Accelerate Customer Service with Mobile Document Capture

Today’s Post: Brittany Bruner, Market Segment Manager, Document Imaging & Capture

Your customers have come to expect seamless, uninterrupted service when engaged with companies. In the digital age, this is manageable, but what about when you or your customers need to engage with physical documents? The good news is you can avoid wasting another moment on everyday, drawn-out processes that rely heavily on physical documents—the days of sending documents to some faraway image-processing center can now be a thing of the past, and it’s all made possible with emerging developments in mobile document capture. And that means better experiences for your customers.

By deploying mobile technology, the kinds your customers are already familiar with using when engaging with you, it’s easier than ever for both parties to capture, store, manage, integrate, and deliver a variety of forms of content throughout—no matter where you are and at any time. That means limited scanners taking up prime real-estate in your office and eliminating all the stress that comes with missing another tight deadline. Its documentation made simple for everyone involved.

Great, you say, but how does this make customer interactions faster? Let’s take an example from the world of stock trade transaction, where trader confirmation in important. If a correction is required, trader needs written proof. With mobile capture, the customer can make the adjustment, capture it with a smart phone and send it back in seconds and the trade can proceed. That’s not only time, that’s money. When you make the process easier for everyone, you deliver and exceed the standards of customer service. Integrating mobile technology has shown proven results with 63% of leading companies achieving accelerated product and service innovation through it. In perspective, that is nearly six times more than their lagging competitors.

With mobile capture, your organization is enabled to quickly capture the required information, eliminating long delays in processing and reducing overall turnaround time. Who doesn’t like getting things done more quickly? And, do it all securely by utilizing data encryption and password protection, any device lost or misplaced doesn’t compromise your organization’s sensitive data and documents.

You have the power to turn any smartphone or device into a workstation that can capture information clearly, accurately and securely. IBM Datacap mobile document capture makes this future a reality for you, today.

 

Are you Ready for Mobile Capture?

Watch to learn more about the many ways mobile document capture can work for you.

Click here to download your free copy of the white paper by Kevin Craine.

 

Insight 2014 Reflections

Today’s Post By: Mohammed Attar, IBM Case Manager Business, Product and Strategy Lead

Insight 2014 was a very busy, but extremely fulfilling week for all of us at IBM. I was able to catch up with old friends, as well as meet new ones. I personally met with numerous business partners and case management customers and we touched on several topics with an emphasis on how IBM Case Manager can help benefit their businesses or organizations. One thing that became especially clear to me at Insight is that we have not spent enough time focusing the way IBM Case Manager can help solve problems beyond the realm of a Case Management practice. In other words, IBM Case Manager is not only a tool for delivering solutions that solve case-style workloads, it can serve as a shared-services platform that drives efficiencies and reduces costs for IT organizations. IBM Case Manager delivers a development and hosting environment for all your content solution needs. Moving forward, I will start a short series of blogs driving this point home.

For those of you that were at Insight, I hope you were able to attend the IBM Enterprise Content Management keynote – where we were able to showcase the dynamic ability of IBM Case Manager in handling unstructured content. If you missed, you can watch it here: Keynote: Smarter Content Now: To the Right Person at the Right Place at the Right Time. We received great feedback from the keynote, as well as all of our IBM Case Manager sessions. I hope you all enjoyed the conference. I am incredibly proud of the work we put in this year and at Insight 2014. We hope to raise the bar even higher at Insight 2015. See everyone there!

 

Share your thoughts and let’s continue the conversation.

Biography:

Mohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as the IBM Case Manager Business, Product and Strategy Leader. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development managers responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton.

 

A Look Back on Insight 2014

Today’s Post By: Mark Martin, Advanced Document Imaging and Capture Offering Manager

 

Insight 2014 may have concluded last week, but I’d like to share with you some of my reflections about our week in the Las Vegas sun Insight 2014.

What I heard from many, many people – customers and business partners – was that new Datacap 9.0 is a hit. From my seriously unscientific polls conducted in hallways and restaurants across the Mandalay Bay resort, feedback was universally positive. At the Datacap Hands On Lab sessions people told me they were impressed with how quickly they could design and configure new capture applications with Datacap 9.0. Our development team put some serious time into that. The goal was to enable business analysts, not programmers, to configure new capture applications with ease. Why you might ask? Because as capture becomes distributed, instead of sending documents to the head office for capture, end users are responsible for processing more of their own documents and capture is embedded as part of their business processes. In most organizations, these processes are dynamic – they evolve over time. One customer told me that he has to wait 6 to 8 weeks for an internal programming resource and this will cut out that long waiting time. His business can now be more nimble and quickly react to the changing market forces or when innovation opportunities present itself.

On social media, my favorite tweet of the week came form @pelujan who said  “This year’s @IBM_ECM #ECM eye-openers? Datacap 9.0 and ICN 2.0.3 hands down. #IBMINSIGHT” Many people would agree. With this new release, Datacap has joined the move toward a standardized ECM user interface and we now deliver Datacap functions for use within IBM Content Navigator. IBM Content Navigator provides a common infrastructure for ECM tasks such as viewing documents and for sharing data across applications, all inside a framework for building composite user interfaces. This enables you to do things like provide an end user with the appropriate Datacap document processing service – capture, verify, classify etc – from within an IBM Case Manager application. IBM Content Navigator makes it easier than ever to draw on the ECM services you have in your environment and make them available to your end users. If you have not seen IBM Content Navigator yet, you should. Simply said, it is powerful.

I was also able to attend a number of sessions to hear our customers speak. I listened to Centene describe how they were able to evolve their medical claims processing using Datacap to return very strong value to the business. I heard Union Bank explain how their branch office automation courier reduction project became a courier ELIMINATION project that saved them millions of dollars. And I heard about how the State of Hawaii used Datacap and IBM Case Manager to completely revamp the way they provide citizen services. Their transformation was remarkable. Workers went from being frustrated with antiquated paper-based processes and slow, cumbersome systems that burdened both the worker and the citizen, to a state of the art digital system that has enabled their citizen service to be best of breed. They have lowered the cost of opening and managing a claim and reduced the time it takes to enroll. And as a very important side benefit, staff morale has turned completely around. By empowering their workers to do their jobs properly – enabling them to be able to help the people they are supposed to help – workers are happier and feel fulfilled. And of course this is reflected in their dealings with their citizens. The wheel goes around. It is a great story and one that can be replicated across any business.

You too can leverage the IBM ECM portfolio to change the way you do business. The true question is where will you start? To learn more about how IBM Datacap can transform the way your organization does business, visit http://www-03.ibm.com/software/products/en/datacap