#IBMandTwitter – The power of big data: Insights from IBM Insight Day 3

Today’s Post By: Elissa Redmiles, Market Segment Manager, IBM Enterprise Content Management

Coming into the final general session at IBM Insight Wednesday morning, everyone was buzzing with anticipation to hear Captain Phillips and Kevin Spacey. Little did we know that an even more surprising guest awaited us inside the amphitheater at Mandalay Bay: Chris Moody, Twitter’s Vice President of Data Strategy.

With over 1 billion users worldwide, most of whom are individuals rather than businesses, many people may have wondered where Twitter fit into the strategy of an enterprise technology provider like IBM. This was the question on everyone’s mind when Chris Moody walked onto the IBM Insight main stage. Our surprise quickly turned to shock and excitement when Moody announced that IBM and Twitter were teaming up to put IBM’s software and Twitter’s data to work in a new #IBMandTwitter partnership. Like many of those who heard the announcement, you’re probably curious what this alliance has to offer you and your organization:

  • A new source of business insight. Twitter’s immense quantity of data about people and their behaviors, purchasing patterns, marketing response and more will be integrated with select IBM cloud-based analytics solutions, including IBM Watson Analytics and IBM BlueMix, giving IBM customers access to the vast power and insight of Twitter data.
  • Jointly developed IBM and Twitter enterprise solutions. The first solution will be IBM ExperienceOne, a customer engagement solution that will use sentiments and behaviors gleaned from Twitter to inform sales, marketing and customer service decisions.
  • Enterprise consulting expertise. 100,000 IBM Global Business Services consultants will be trained to leverage Twitter data to benefit their IBM clients.

Learn more about the #IBMandTwitter partnership.

But even this monumental announcement didn’t detract from the enthusiastic response to appearances by Phillips and Spacey. Captain Phillips described his horrifying experience as a hostage during a pirate takeover of MV Maersk Alabama. What most people don’t know is that IBM software played a key role in his rescue. The US Navy Seals leveraged IBM i2 Enterprise Insight Analysis technology to analyze data gathered from spies and geographic information systems (GIS). This insight enabled them to predict the behavior patterns of Phillips’ captors and ultimately rescue the captain and his crew.

Insight attendees then gave thunderous applause to Kevin Spacey, who delivered a compelling story about his series, House of Cards, and how Netflix’s pioneering use of big data analytics has changed the television industry. Spacey noted, “When we presented the idea of House of Cards to the big television executives, they wanted us to do a pilot. When we presented to Netflix, they asked how many episodes we wanted to make.” Why were the two reactions so different? Big data analytics. Netflix had not only collected, but analyzed, viewer data: including its own data, data from other shows featuring Kevin Spacey, and data from shows similar to the proposed House of Cards. Using this insight, Netflix was able to predict what viewers would want to watch, even before the viewers knew they wanted to watch it. And Netflix was right. In order to break even on the investment in House of Cards, Netflix needed to enroll 500,000 additional subscribers. After the series aired, Netflix had 17 million new subscribers. That’s a pretty good investment.

All in all, it was a pretty exciting day and week here at IBM Insight. We encourage you to learn more about IBM Enterprise Content Management and catch up on anything you may have missed from IBM Insight using the InsightGO app. The IBM Enterprise Content Management team and I look forward to continuing to connect with you to help you address your big data challenges.

IPD recognized by Gartner as a “Sample Vendor” for Case Management Solutions in three Insurance Hype Cycle Reports

Image Process Design, Inc. (IPD) will demonstrate IBM Case Management and Smarter Process solutions at booth 829 this year at Insight 2014. IPD, an IBM business partner since 1991, leverages IBM Case Manager (ICM), WebSphere Application Server, Business Process Manager (BPM) and Operational Decision Manager (ODM) to offer clients the benefits of IBM’s Smarter Process initiative.

By applying case management solutions to complex tasks, “Insurers can reduce processing costs, help improve employee performance, improve the outcomes of manual decisions and automate administrative tasks that were normally done by employees to drive productivity gains. Insurers can also use case management to promote process transparency with customers and regulators,” reports Gartner.

IPD, with 23-years of experience providing insurance companies with case, process and content management solutions, is pleased to announce its recognition by Gartner as a Sample Vendor in “Hype Cycle for Digital Insurance, 2014 (1)”, “Hype Cycle for Life Insurance, 2014 (2)” and “Hype Cycle for P&C Insurance, 2014 (3)”, for Case Management Solutions.

“We’ve provided solutions to meet the complex processing needs of various businesses for more than 23 years, our solutions are constantly evolving by utilizing new technologies to solve your specific business challenges, reducing costs, increasing productivity and embracing new compliance and regulatory demands,” says Steven Racine, IPD Founder and CEO.

Gartner reports, “In complex lines of business where these processes are complex, with multiple involved entities, various sources of data that need to be consolidated and that are still manual — require additional technical support. Case management solutions are an option for meeting these needs for decisioning for skill-based workers, collaborative processes and complex decisions.”

Contact us to demo a Case Management solution that fits your business needs. We are industry domain experts whose solutions leverage IBM’s Case Manager and BPM platforms. IPD understands the complexity and uniqueness of various business operations, such as claims, customer acquisitions and other knowledge worker focused areas. We know they require deep interactions between people, information and rules to produce optimal business outcomes, better judgment and decision-making. In fact, IPD is one of only a few companies building packaged repeatable solutions for the most complex Case Management requirements.

For more information about Case Management solutions, visit http://www.ipdsolution.com.

About IPD

IPD is a premier IBM business partner with more than 23 years of experience solving complex business challenges for large insurance and financial institutions. Our expertise is coupled with a highly referenceable client list and numerous analyst references.

(1) Gartner, Inc. “Hype Cycle for Digital Insurance, 2014″ by Kimberly Harris-Ferrante, July 24, 2014

(2) Gartner, Inc. “Hype Cycle for Life Insurance, 2014″ by Kimberly Harris-Ferrante, July 28, 2014

(3) Gartner, Inc. “Hype Cycle for P&C Insurance, 2014″ by Kimberly Harris-Ferrante, July 21, 2014

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Customer-centric business: Insights from IBM Insight – Day 2

Today’s Post By: Elissa Redmiles, Market Segment Manager, IBM Enterprise Content Management

On the second full day of IBM Insight, the focus was on how to better serve your customers. Activities kicked off with a general session on the new capabilities available with IBM Watson, which helps organizations make smarter, customer-focused decisions based on a seemingly infinite amount of data. In this session, we learned how this innovative cognitive solution is transforming industries, including healthcare, cooking and travel.

You may not realize it, but IBM Enterprise Content Management (ECM) offers a wealth of opportunities to make your business more customer focused. Let’s take a short tour of some of our products to find out.

Newly released IBM Datacap 9.0 is extremely customer friendly. With an all-new user interface based on IBM Content Navigator, Datacap allows you to diagram document and image capture jobs and configure them all in one place, so that both new and inexperienced employees can start using Datacap successfully with minimal training. Another terrific feature of Datacap is its ability to use context to detect keywords. The “Datacap Diamonds” technical session at IBM Insight included a demo of Datacap’s medical use case. Datacap 9.0 can ingest and analyze a collection of medical documents, identify a document as a medical referral, identify key terms within this medical referral such as symptoms and diseases, and prepare a summary for the medical professional that includes key terms as such as the patient’s date of birth, reference number, and more. All of this work can be completed automatically and in any language. Pretty useful for you, and for your customers!

Similarly, IBM Content Navigator 2.0.3 is built to simplify your life, your employees’ lives, and your customers’ lives. In yesterday’s Content Navigator session, Ian Story, Senior Product Manager for IBM ECM, presented a live demo of the newest Content Navigator features, including:

  • Microsoft Office integration, so your employees don’t have to learn a new interface.
  • Likes and tags for easy document search and auto-classification into folders – creating a seamless user experience for you, your employees, and your customers.

Last but not least, IBM Content Manager OnDemand is a solution designed for eDelivery of customer documents such as billing statements. Why is eDelivery necessary, and indeed, advantageous? The Content Manager OnDemand overview yesterday offered some compelling insights:

  • Cost: eDelivery is significantly cheaper than paper delivery. It costs $2 to $6 per statement mailed to a customer, leading to costs of more than $15M/month for a company with 10M customers. With eDelivery that cost goes away.
  • Customer service: Bad customer service can lead to nearly $2B of lost revenue, and 89 percent of customers say they would cease to be a customer after a bad customer service experience.
  • Easy to provide context: Customers often throw away those costly paper statements because they contain materials that are irrelevant to their needs. By maintaining digital case files for your customers, you can target what you eDeliver to them.
  • Accessibility: In the US, the Americans with Disabilities Act (ADA) is cracking down on inaccessible print and digital materials. With Content Manager OnDemand XML tools, you can easily make all of your eDelivery content accessible to customers with disabilities.
  • Employee efficiency: One wireless provider used Content Manager OnDemand to enable 500,000 customer service representatives to easily access over 100M monthly customer bills, records and histories.

IBM Datacap, IBM Content Navigator/IBM Navigator and IBM Content Manager OnDemand are but a few of the IBM Enterprise Content Management products that put the focus on you and your customers. Learn more about the IBM Enterprise Content Management portfolio, and try out IBM Navigator today!

Want to get live updates on the conference?  for live tweets and use Insight GO to watch Live.

IPD recognized by Gartner as a “Sample Vendor” for Adaptive Case Management and BPM in two Hype Cycle Reports

Image Process Design, Inc. (IPD) will demonstrate IBM Smarter Process solutions at booth 829 this year at Insight 2014. IPD, an IBM business partner since 1991, leverages IBM Case Manager (ICM), WebSphere Application Server, Business Process Manager (BPM) and Operational Decision Manager (ODM) to offer clients the benefits of IBM’s Smarter Process initiative.

IPD with 23-years of experience providing large companies with case, process and content management solutions, is pleased to announce its recognition as a Gartner Sample Vendor for Process Style: Adaptive Case Management in both “Hype Cycle for Content Management, 2014 (1)” and “Hype Cycle for Business Process Management, 2014 (2)”.

“Adaptive case management refers to case management domains with far less structure than traditional case management,” Gartner states. There are limitations of some case management solutions, Gartner explains, “CRM applications may be considered for only the simplest of service request types of cases.” Consider several requirements when searching for a solution, “iBPM [intelligent BPM suite] leverage declarative models, explicit rules, context metadata, content state, event-driven architecture, analytics and other techniques to advance the case. These techniques are appropriate for adaptive case management scenarios,” Gartner adds.

“IPD solutions are flexible enough to handle the nonroutine work and unstructured processes that define adaptive or dynamic case management; we go beyond providing just generic case management technical features and provide case management solutions that fit specific industry use cases, out-of-the-box,” says Steven Racine, IPD Founder and CEO.

Contact us to demo a Smarter Process solution that fits your business needs. We are industry domain experts whose solutions leverage IBM’s Case Manager and BPM platforms. IPD understands the complexity and uniqueness of various business operations, such as claims, customer acquisitions and other knowledge worker focused areas. We know they require deep interactions between people, information and rules to produce optimal business outcomes, better judgment and decision-making. In fact, IPD is one of only a few companies building packaged repeatable solutions for the most complex Smarter Process requirements.

For more information about Smarter Process solutions, visit www.ipdsolution.com.

About IPD

IPD is a premier IBM business partner with more than 23 years of experience solving complex business challenges for large insurance and financial institutions. Our expertise is coupled with a highly referenceable client list and numerous analyst references.

 (1) Gartner, Inc. “Hype Cycle for Content Management, 2014″ by Janelle Hill and Kenneth Chin, July 24, 2014

(2) Gartner, Inc. “Hype Cycle for Business Process Management, 2014″ by Janelle Hill and Kenneth Chin, July 30, 2014

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Focus and predict: insights from IBM Insight – Day 1

Today’s Post by: Elissa Redmiles, Market Segment Manager, IBM Enterprise Content Management

Yesterday at IBM Insight we focused on the idea of focus– the task of clearing through all of the distractions, the “dark data” and the endless content, in order to discern the business truth.

When focusing on data, most companies want to be able to make accurate predictions about what may happen next and how to respond. For example, in yesterday’s IBM Insight general session, representatives from airline engine manufacturer Pratt & Whitney described the advantages of being able to predict aviation factors such as engine failure.

“Imagine, if we could know when an engine was about to fail, and fix it, before anything ever happened. That would be revolutionary. Larry Volz, VP and CIO, Pratt & Whitney

If we could gain insight into when asteroids are going to collide so that we could protect any part of earth that might be affected, that would be pretty handy, too. (Spoiler alert: we’re helping Pratt & Whitney and the meteorologists studying those asteroids make their predictions.)

The foundation for predictive insights is structured and unstructured data and the technology to help answer these critical questions:

  • What happened?
  • Why did it happen?
  • What will happen in the future?
  • What actions can we take?

Unfortunately, it’s not as simple as feeding data into a machine, pressing a button and getting instant insight. This is where focus and IBM Enterprise Content Management (ECM) enter the picture. We need to filter through the data that we feed our “magic predictive machine.” Drawing conclusions from “dirty data” will only lead to bad predictions, and bad business decisions. That’s why we need to focus only on the data that is most important and useful to the business.

"Say No to Dirty Data" Big Data Picket at IBM Insight

“Say No to Dirty Data” Big Data Picket at IBM Insight

During the IBM Insight IBM ECM keynote yesterday, Doug Hunt, IBM ECM General Manager, introduced the concept of inner, other, and outer focus. Inner focus he defines as “corporate value”, other focus is “customer value” and outer focus is “market value.” A healthy, focused solution will balance all three and consist of data, cloud and engagement.

Supply chain management company CEVA Logistics is an excellent example of a company that leverages focus, data and cloud for better engagement. In a single line of business, CEVA can have more than 70 million associated unstructured data documents. As the number of documents grew, CEVA knew it needed an ECM solution to help it focus on the most critical information. It also wanted an ECM solution that would help it leverage the cloud. The company chose IBM Navigator, a solution that simplifies business file sync, collaboration and sharing. “It was a win for us and our customers,” said Deepak Dodani, Vice President, Global Supply Chain and Transport Solutions at CEVA Logistics.

IBM Enterprise Content Management client CEVA speaks at the IBM Insight general session

IBM Enterprise Content Management client CEVA Logistics speaks at the IBM Insight general session

The fact is that big data insight is no longer a luxury. It is a necessity. At one time, only the largest enterprises could benefit from this capability. But now, with the advent of cloud solutions and the growth of data and data processing tools, the ability to draw insights from data is available to everyone. And IBM is here to help you take advantage of that opportunity. From non-profits and children’s hospitals to well-known brands such as MetLife and Pratt & Whitney, we help organizations in every industry gain better, deeper insights from their data.

Learn more about IBM ECM solutions designed to help your business gain insight and focus.

IBM Case Manager: Unite content, processes and people for a complete view of every case.

IBM Navigator: Simplified business file collaboration, sync and sharing.

IBM StoredIQ: Find your data, assess your data, and act on your data.

Want to get live updates on the conference?  for live tweets and use Insight GO to watch Live.

The Power of Case

Today’s guest post by: John Murphy, Vice President of ECM Products, Development and Strategy

John Murphy, VP ECM Products, Development and Strategy

When we think of enterprise content, we often think of the types of data that drive our businesses: anything from medical and financial records to tweets and text messages. It’s not always content we can control, but its value must be harnessed in order to positively impact our bottom line. With so many varying types of content nowadays, it can be a challenge to decipher what is of value and what isn’t. Ultimately, it’s not about better content – it’s about smarter content.

We’re past the point of just storing and retrieving content. We now have to be able to interact with it, extract value, and bring the right content to the right person at the right time – putting content in context.

Across a wide range of business scenarios – including mortgage approvers, fraud investigators, case workers in charge of long term patient care, or operations workers facing a power outage in a neighborhood – I often hear about clients who struggle to get access to all the information they need, quickly and easily, to complete a business process or task. These people are in the field, visiting clients, or attending incidents and still need to be able to do their jobs from anywhere. They need information at their fingertips so they can collaborate, update content on the fly and make informed decisions based on contextualized content.

The IBM Case Manager solution is unique in that it offers “case anywhere” capabilities that allow workers to access and assess content from any place at any time to advance business processes that they would normally had to have waited to attend to in the office.

So when the issue is resolved, the claim is paid, the mortgage approved, the investigation solved, the power restored, or the case closed, there is a complete record of every step in the process – an audit trail – that enables compliance and a knowledge base for future cases. We can offer people the ability to keep processes moving forward in the office, out of the office, or wherever people are doing the work. Therein lies the value. That’s the power of Case.

Report Analytics Yields Real, Actionable Information

Today’s Guest Post by: Harvey Gross, C.T.O. Datawatchheadshotdatawatch

I’ve spent quite a bit of time, over the past month or so, talking to a variety of people on the topic of report analytics and realized that a common theme developed in most of my conversations.

To fully understand the theme, I believe it’s important to understand the major premise of report analytics. Report Analytics is a new name for a relatively mature technology and is all about extracting data from the information contained in business reports.

I use the different terms “information” and “data” purposely. Reports deliver data that is presented so as to be read by a human. To a certain extent, relevant information is provided solely by the fact that it is eye-readable. The position of the data on the page and its relationship to other data on the page is indicative of a hierarchical relationship. In other words – where the data appears can often-times indicate its relative importance, its sort order and its “belonging” to other data on the page. This positioning and referential integrity provides information from data.

Of course, the very fact that the structure of the report is necessarily static, it limits the use of the information in the report to the specific purpose that report was originally designed for. Even though the report may (and most likely does) contain data that can be used for other purposes and to answer other business questions, it is unusable in the originally designed format for anything other than its original purpose.

These statements, invoices and reports, stored in an Enterprise Report Management system like IBM’s Content Manager OnDemand (CMOD) serve the very important original purpose of providing a legal archive and record of transactions that can be used to answer legal and regulatory questions as well as the, perhaps more important – customer queries. But these stored documents can provide so much more.

So, back to the common theme… Although most of the people that I spoke with had knowledge of report mining, none really understood report analytics and the power of extracting data from the information contained in reports. Report Analytics is report mining taken to the next level – Extraction of data from the information contained in reports, invoices, statements, etc. and transforming, re-purposing and combining the data with information from external sources results in knowledge that can be used to gain additional insight, analysis and intelligence.

Learning more about internal processes, manufacturing time-lines, quality control, customer purchasing patterns, customer satisfaction levels and a host of other valuable information is readily available in the reports, invoices, Explanation of Benefits, statements, etc. that are produced on a normal everyday basis throughout business and industry. Timely acquisition of this verified, substantiated data can help increase revenue and reduce costs.

In many conversations, I had the gratifying experience of creating an “Aha!” moment. Recognition that the reports stored in CMOD could be used for data acquisition and not just data and information distribution is, admittedly, somewhat of a paradigm shift for many. But, once realized, it’s a paradigm that opens the door to reduced costs, improved operational reporting and a practical, pragmatic way to leverage existing infrastructure.

Datawatch will be present at IBM Insight 2014 booth #318.  Please stop by my session on Monday the 27th – ERM-5063A where I will be demonstrating Report Mining Server running on IBM’s Content Manager OnDemand.

For more information about Datawatch and IBM Content Manager OnDemand, watch this webinar On Demand today!

Insight 2014 is right around the corner!

Today’s post: Mohammed Attar, IBM Case Management Business Leader

We’ve waited all year for this: IBM’s Insight 2014 is now just around the corner. The culmination of all our hard work will be on display this year at the Mandalay Bay Hotel in Las Vegas. As you know, IBM ECM has recently earned the top competitive position in Gartner’s latest ECM Magic Quadrant, for the third year running. We plan to follow that up by giving you all a convention that is equally as impressive.

We have 27 Case Management sessions scheduled at Insight 2014 (Look for them as you register – all are prefixed by the letters “EAC”). These sessions consist of a wide range of presentations, case management experts, and guest speakers from various industries to share their success stories of how IBM Case Manager has helped their businesses succeed. @IBM_ECM will be tweeting out information on all of IBM Case Manager’s sessions at Insight throughout the next two weeks, as well as other information regarding Insight 2014.

I invite you to come out to the ECM keynote, “Smarter Content Now: To the Right Person at the Right Place at the Right Time” (CGS-7075A), on Monday the 27th at 2:00 PM over at Mandalay Bay H. This is a highly informative presentation that showcases the IBM ECM product line, new features, the value that it can bring to an enterprise, and particularly why IBM Case Manager is key in driving enterprises forward in today’s dynamic business world.

I also highly encourage you to visit some key case management sessions, including Senior Product Manager Dave Perman’s “What New in IBM Case Manager” (EAC-5522A) for a detailed session on what new in IBM Case Manager 5.2.1 and our “Expert Exchange: Case Manager” (EAC-7003A) session for an opportunity to meet and converse in a Q&A with the experts on IBM Case Manager. And, as always, the Case Manager team will have various IBM Case Manager Peds throughout the convention, where you can see demonstrations of the latest version of IBM Case Manager in various use-case situations.

As IBM’s Case Management Business Leader, I also encourage those that want to meet and discuss Case Manager and the future of case management to tweet me to set up a meeting at Insight 2014. I’ll see you all in Las Vegas!

Share your thoughts and let’s continue the conversation.

Biography:

mattar

Mohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as the IBM Case Manager Business, Product and Strategy Leader. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development managers responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton.

 

Don’t miss these Document Capture sessions at Insight 2014!

Today’s Post:Feri Clayton, Director of IBM Document Imaging and Capture Solutions

feri

We are getting very close to Insight starting next Monday, and it is time for building your agenda for the conference. As you are selecting the sessions to attend I would like to recommend a few that cover document capture related topics. You will hear some of our clients and business partners share their solutions, business benefits realized, deployment experience, and best practices that could help you and your organization. Here is my “top-ten” list in no particular order (well, there are 12):

1) “Building the Paperless Branch at Union Bank – Union Bank, Tue Oct 28 1:45 -2:45, Lagoon E, Session EDI-5246

2) “The Past, Present and Future of ECM Solutions at Banco do Brasil” – Banco do Brasil, Tue Oct 28, 4:30 – 5:45 Lagoon J, EDI-6281

3) “IBM Datacap Success at Centene” – Centene Corporation, Wed Oct 29, 3:00 – 4:00, Lagoon F, EDI-6780

4) “United Overseas Bank Eliminates Guesswork in Managing Unstructured Data with IBM Case Manager and IBM Datacap “ – UOB, Wed Oct 29 4:30 – 5:45, Lagoon J, Session EAC-6762

5) “IBM FileNet Content Manager and Datacap on the State Hub” (State of Hawaii), KPMG, Thurs Oct 31, 3:00 – 4:00, Lagoon J, EDI-7092C

6) “Witness the Next Generation of Loan Origination” – Imagine Solutions, Tue Oct 28 10:00 – 11:00, Lagoon E, Session ESN-5613

7) “Drop That Invoice! The New Solution for Accounts Payable Automation” – Datamolino, Mon Oct 27 10:15 – 11:15, Lagoon K, Session EDI-5751

8) “Reengineering Prescription Processing for Argentina’s Largest Government” – Worldline, Thurs Oct 30, 10:00 – 11:00 Lagoon H, Session EDI-6037D

9) “Union Bank Replaces Expensive Courier Service with Distributed Capture” Union bank, Thurs Oct 30 3:00 PM – 4:00 PM, Lagoon E, EDI-6214

10) “The Evolution of the Digital Mailroom” – Imagine Solutions, Thurs Oct 30 10:00 – 11:00, Lagoon E, EDI-5397

11) “Distributed and Secure Case File Capture” – Notable Solutions Inc. Tue Oct 28, 11:15 – 12:15, Lagoon E, Session EDI-6894

12) “ECM in the Public Sector: Improving Services and Productivity” – Imagine Solutions, Wed Oct 29, 11:15 – 12:15, Lagoon E, EAC-5610B

Insight is a conference well worth attending! This is my 9th time attending (it used to be called IoD until last year).

If you haven’t already, register for Insight 2014 at http://www 01.ibm.com/software/events/insight/

I look forward to seeing you there!

Drumroll, please: Announcing IBM Content Manager OnDemand 9.5

Today’s Post: Neil Parrott: Worldwide Offering Lead, IBM CMOD

I’m excited to announce the release of IBM Content Manager OnDemand’s V9.5 and some of the key new capabilities that help keep this solution the worldwide market leader. IBM Content Manager OnDemand V9.5 provides a number of new beneficial features to help organizations effectively capture, index, and deliver customer communications in order to reduce storage costs and optimize customer service, and manage the distribution of documents and reports used to run the business:

  • XML indexing: this new capability provides the ability to easily load, index, and retrieve XML documents from the Content Manager OnDemand repository. Additionally, once in OnDemand XML documents can be easily repurposed and transformed to meet specific end use case requirements such as document accessibility. XML indexing is available with OnDemand V9.5 at no additional charge.
  •  IBM Content Manager OnDemand Distribution Facility (ODF) is a new optional Content Manager OnDemand feature for managing reports and documents that get pushed or sent to users: ODF provides a new unified approach to report distribution that simplifies and automates the distribution of reports and documents to specific groups of users and notifies users when reports or individual documents are ready for them. ODF unifies and replaces the two prior z/OS and Multiplatform specific report distribution features to provide a brand new UI and feature/function commonality across CMOD Multiplatforms and CMOD z/OS.
  • Document loading through new JAVA APIs provides a new way to ingest bulk content into OnDemand : Now documents can also be stored through a new OnDemand Web Enablement Toolkit (ODWEK) Java APIs. Documents stored using ODWEK Java API are stored just as if they were stored using the traditional OnDemand batch loading process. This capability can be used to archive and store content from applications that generate high outputs such as Cognos Business Intelligence applications. OnDemand’s built in compression and storage optimization can provide a more economical archive allowing valuable space and resources to be freed up in the originating application.
  • Support for additional languages: With additional support for Russian and Turkish, Content Manager OnDemand now supports 26 languages.
  • Multilanguage support for folder names, folder descriptions and Holds: Users can now see the names and description of folders, cabinets and Holds in additional languages of their preference.

For more details about the new IBM CMOD 9.5 release,  please visit our announcement pages below:

CMOD for MP V9.5 announcement:

http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&supplier=897&letternum=ENUS214-453

CMOD for z/OS V9.5 announcement:

http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&supplier=897&letternum=ENUS214-451

Want to learn more about IBM OnDemand’s new update? Join us at Insight 2014! Hope to see you there!