Content 2015: San Francisco Spark

Today’s Guest Post by: Carolyn Henry, Portfolio Marketing Manager for Information Lifecycle Governance, IBM

Tuesday April 21st began as one of those typically grey, foggy days in San Francisco where the mist envelops you and provides that special spark or romanticism that has inspired the innovators living here for decades. That spark or je ne sais quoi was evident in our Content 2015 conference presentations from the outset as we kicked off the morning to discuss “fresh ideas.” In an effort to illustrate the freedom of the Western spirit that abounds here our delightful MC, David Jenness, warmed up the crowd with interesting tales of his visits to the Bay Area, including a few stops in Santa Cruz where he experienced drum circles and nudists (gasp!). Mark Eaton, number 53 of the Utah Jazz, enlightened the group on the powerful principles of teamwork and commitment that he learned throughout his career as an NBA Allstar. We then wrapped up the morning with a keynote given by Caroline Seymour, Director of ECM Marketing at IBM, who tied the concepts of fresh ideas and the challenges facing business today to the solutions that the ECM portfolio has to offer. The growing crowd, fortified by coffee and breakfast, then rode the escalators skyward to attend targeted sessions in their particular areas of interest.

Mark Eaton

Mark Eaton, NBA All Star and Content 2015 keynote speaker

The business and IT focussed sessions included pertinent topics such as “Smarter Content, Smarter People: Why ECM Matters,” “Big Data, Bad Data, Good Data: The Link Between Information Governance and Big Data Outcomes”, and “Engage with Content at the Speed of Business.” These titles should give you a taste of the current ideas and topics being discussed with gusto. Audience participation was quite active in a few sessions, including spirited discussion of business practices and topical subjects like the recent data breaches at Sony and other high profile companies. Would you expect anything less from the visitors and inhabitants of this special city? In one session held in the opulent French Parlor, it was obvious that our attendees were giving much thought and attention to their Big Data projects and unstructured data needs. Hands flew up against a backdrop of chandeliers and toile drapery to ask questions of the IBM presenters sharing their expertise.

Over a delicious and healthful lunch (this is the mecca of food lovers and localvores after all) business partners livened the atmosphere further with demos and discussion of their compelling products at various pedestals which lined the back half of the ballroom. Contests and giveaways (who doesn’t love Amazon gift cards or Fitbits?) sweetened the afternoon as well and provided incentive for folks to stay through to the early evening cocktail hour where the winners were drawn from a hat. After we heard about the vision and roadmap for ECM products from Director of Document Imaging and Capture Solutions at IBM, Feri Clayton, folks broke out into an informal mixer with plenty of time for questions and socializing. Spoons of lobster salad and pulled pork sliders accompanied lively discussion and networking. As I made my way out of the Palace Hotel and once again into the grey city skyline, I couldn’t help but count myself fortunate to live and work in this exciting time, with these invigorating business challenges and the powerful technology at hand to solve them. In a great local environment to boot.

Smarter Content

San Francisco provided the perfect backdrop for Content 2015

As the Content 2015 series continues on, I am sure that the spark I witnessed in San Francisco will continue with it. If you haven’t registered for a session near you already, please make sure to do so! You can register at ibm.com/content2015 and stay engaged with the conversation on social media via #Content2015 and #IBMECM.

New IBM Navigator Mobile iOS App Release

Today’s Guest Post by: Mohammed Attar, IBM Director, Case Management and ECM Solutions Product and Strategy

We are proud to announce the release of the new IBM Navigator Mobile App for Apple’s iPhone and iPad. The new IBM Navigator Mobile App has been completely redesigned with ease of use in mind. This is the next generation mobile client for IBM Navigator. We have worked tirelessly to bring innovation to the enterprise solutions that you need, on the devices that you want. With our new IBM Navigator Mobile app for the iPhone and iPad, knowledge workers can now access and work on the documents they need – anytime, anywhere, and any place.

Navigator_apple

As you can see from the screen shot, the user interface has been simplified and improved for the best user experience for knowledge workers to work on content while away from the office. The Home screen includes: Library, access to all common enterprise documents the user has permissions to see; My Folder, directory to the user’s personal documents; Recent Items, access to documents that were recently used by the user; and Shared Files, directory of files that were specifically shared with you. At the bottom of the home screen, we have: Teamspaces, to enable collaboration by mobile users; On Device: to sync and access documents offline, and Settings, to customize how the app functions. As a native iOS app, we have also incorporated gestures that help make the Navigator Mobile experience on the iOS devices as seamless and natural as possible.

The IBM Navigator Mobile app is available today in the Apple App store. With this new release, IBM Navigator Mobile focuses on driving efficiency across the organization – anywhere and on any device. If you are an existing IBM Navigator customer, simply download IBM Navigator Mobile from the App Store, log in, and start accessing your content on an enterprise grade mobile solution. I highly encourage you to request a demo through our IBM Navigator free 30 day trial. Find out first hand why our enterprise grade solution is right for your business. In the meantime, check out this great video on IBM Navigator and Security – a solution that is secure, reliable, and works for everyone.

Share your thoughts and let’s continue the conversation.  Tweet to: @MAttarECM

Biography:

mattar

Mohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as Director of ECM Products and Strategy. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development managers responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton. You can follow him on Twitter @MAttarECM.

 

Go Anywhere and Capture Content

Today’s Post By: Feri Clayton, Director, Document Imaging and Capture Solutions, IBM

 

When’s the last time you saw a paperless office? Don’t worry. I can’t remember either. Most businesses have paper — and lots of it. In fact, the majority of incoming documents are paper. We can look to industries such as banking, health care, insurance, and government to get a good idea of the amount of paper still being produced.

Paper costs money… shipping it, storing it, or losing it. One piece of paper with a customer’s highly confidential information lost or misplace can lead to terrible PR and additional cost of recovery.

Thanks to amazing technological innovations, today we can actually do away with that paper. Using IBM Enterprise Content Management, you can start capturing business documents at the point of origin — in regional offices, at the customer’s location, or on the road. Using smartphones, tablets, network scanners or multifunction devices, employees and customers can quickly and securely capture information from paper documents wherever they happen to be. There’s no need to ship your customers’ documents to some central processing location to be scanned and digitized.

Advanced data extraction and automatic document classification technologies improve data accuracy, allow for real-time responses to users and provide immediate processing of documents. This gives your organization access to content faster — building context in real-time for people to make better decisions faster.

Saving paper is nice. IBM ECM gives you more, though. Much more. Visit our new site to see just what IBM ECM can do for your organization.

For more information about making the move to mobile capture, download the complimentary white paper “Are You Ready for Mobile Capture?

IBM named a Leader in the New Gartner Magic Quadrant for Case Management

Today’s Guest Post by: Trent Shupe, Portfolio Marketing Manager, Case Management and Smarter Process

Gartner recently published their first Magic Quadrant for Case Management Frameworks. The analysis focused on vendors that provide a BPM-platform-based Case Management Framework, evaluating them across a broad range of criteria, including architecture, business domain functionality, ease of use, and interoperability. The report identifies IBM as a clear leader in Case Management, citing our broad range of capabilities and industry frameworks, integration and user experience.

“[IBM Case Manager] is especially strong for content-centric case management applications. It can also leverage IBM’s broad set of products such as portals, analytics and cloud deployment options.”

“IBM Content Navigator provides a strong user experience and extensive set of capabilities, including integration across applications and repositories.”

The new Gartner MQ reinforces IBM’s leadership in Case Management and specifically calls out IBM’s strength in content-centric case management applications. As Cloud, Analytics, Social and Mobile continue to reshape the way we work, interact, and transact, business content is growing in terms of both volume and variety. Increasingly, business processes must deal with un-structured data, ad-hoc tasks, and unpredictable sequences in order to deliver better business outcomes. In fact, 62% of processes involve assembling case folders, case files, project folders, proposals, or other similar case management elements. They require a flexible approach that can deliver business content in context to the right person and at the right time. These are exactly the types of processes that IBM Case Manager can help to streamline and optimize.

And our customers are achieving real business value using IBM Case Manager today. Union Bank, for example, was able to link captured images to automated workflows, and by using case management to better serve their customers the result was dramatic reduction in time for customer facing processes and launching new applications.

“IBM Case Manager puts development in the hands of the business. Project turnaround is the fastest in the bank’s history.”
―Albert Pena, vice president of bank operations, Union Bank, N.A.

IBM Case Manager is designed to deliver the right content to the right people at the right time. Built on the leading ECM platform, ICM dramatically reduces the time and effort required for content-centric solution design, development and deployment. We are thrilled that Gartner has named IBM a leader in Case Management, validating our strategy to be the best content-centric case management platform available. And when combined with the Gartner iBPMS MQ, it further demonstrates IBM’s overall leadership around Smarter Process. IBM BPM is a leader in BPM and ICM is a leader in Case, making IBM the best suited to help clients to reinvent their business operations for top-line growth and customer-centricity.

You can download the full report here.

Latest IBM Navigator Updates

Today’s Guest Post by: Mohammed Attar, IBM Director, Case Management and ECM Solutions Product and Strategy

The ability to collaborate is a wonderful thing. Team members from different departments all play vital roles in completing tasks and projects while contributing to the overall operations of an enterprise. IBM Navigator takes this a step further by allowing users to collaborate with others in external organizations. By allowing workers to collaborate internally and externally, we continue to deliver enterprise-class share capabilities to help bring content collaboration everywhere it is needed – whether it is in or outside the organization.

Also, please look for the latest updates to our Navigator user experiences for both web and mobile. IBM Navigator has always been focused on delivering the best experience for users so they can efficiently work with content. Our latest updates take this a step further, and will drive efficiency across the organization. Whether you want to set up teamspaces to collaborate on content, integrate your cloud and on-prem systems, or simply sync your content across multiple devices – IBM Navigator is the solution for you.

I encourage you to try our IBM Navigator free 30 day trial to see how it can help you and your enterprise. See why IBM Navigator is the premier content management solution available for enterprises. By bringing people and documents together and providing a timely, secure and efficient way of sharing business content from anywhere that needs work done, IBM Navigator is the ideal content collaboration solution for any department in any industry.

Share your thoughts and let’s continue the conversation.  Tweet to: @MAttarECM

Biography:

mattar

Mohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as Director of Case Management & ECM Solutions. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development managers responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton. You can follow him on Twitter @MAttarECM.

Content 2015: Austin Recap

Today’s Guest Post :  Misty Ahmadi, Content Marketing Manager – IBM Case Manager

Downtown Austin provided the perfect backdrop of the first stop of the Content 2015 road show. In this vibrant city known for its emerging tech scene, IBMers, Business Partners, and customers listened, learned, and discussed what’s in store for enterprise content management.

The first day of the conference kicked off with the IBM Keynote from Caroline Seymour, Director of ECM Marketing at IBM, which set the stage for the rest of the conference by explaining the importance of customer-centricity. Customers are more demanding and knowledgeable than ever before. For businesses to stay competitive, they need to understand and act upon all related business content that pertains to each customer. Businesses need to make sure that the right content gets to the right person at the right time so that they can continue to make decisions that satisfy their customers.

The breakout sessions covered a range of topics suitable for line of business and IT attendees alike. Popular sessions included those discussing ECM and the Cloud, Mobile ECM, and understanding big data. There were also great discussions surrounding IBM ECM solutions, such as Case Manager, Content Manager On Demand, and Datacap.

There were plenty of opportunities to interact with business partners throughout both event days. BPs hosted booths as well as breakout sessions. Hearing their customer success stories made clear the potential for personalized ECM solutions from IBM.

The second day of the conference opened with a motivational guest keynote from Mark Eaton, NBA All-Star with Utah Jazz.  The attendees can confirm that yes, he’s 7ft 4in, and yes, that’s pretty tall! By using his personal experience in basketball, Mark was able to give advice on how to succeed in the business world. He spoke about the importance of teamwork, motivation, and delivering on what you promise.

The event ended with an ECM Roadmap and Strategy session, led by Feri Clayton, Director of Document Imaging and Capture Solutions at IBM. Feri shared insight into what’s new within ECM and what’s coming up. It was made clear that the ECM priorities for 2015 include the cloud, mobile, ease of collaboration, and analytics.

Content 2015 is off to a great start.  There’s still time to join the discussion.  Be sure to register for an event near you at ibm.com/content2015.  Stay engaged with the dialogue on social media via #Content2015 and #IBMECM.

Flexible Content Solutions

Today’s Post By : Huzefa Hakim, Sr Product Marketing and Strategy Leader for Cloud, IBM Enterprise Content Management


At IBM, we understand flexibility. We understand that clients often need choices as technologies or their industry presents them with new opportunities. So we’ve built IBM Navigator with that in mind. IBM Navigator is a cloud-Software as a Service (SaaS) that joins our industry-leading ECM portfolio and provides a trusted option for clients to collaborate and manage their documents. With IBM managing the service, you are free to invest your time and resources into building innovations that can bring back to your business.  Today, you might want to put billing information on IBM Navigator but tomorrow you might need to also start to store compliance records.  Not a problem, the service will grow and scale without any actions required on your part. Since IBM Navigator uses open industry standards, it’s easy to build applications that store, retrieve, and manage documents from the cloud.  We even have hybrid capabilities so that your existing systems on premises can work with your documents on the cloud. The result of using IBM Navigator is that your organization can collaborate around content and improve outcomes that directly affect the bottom line.  Consider that if the right eyes aren’t seeing the right content at the right time, your business is likely missing key information — and could be losing money and customers. You may not be able to predict exactly what you will need a year from now — that’s why IBM offers the long-term solution. Because IBM ECM is open, you can partner with others, and your applications and content will easily interface with theirs. We’re freeing your content to be used the way you want, by the people you want using it when they need it — all in a secure and auditable environment. For more information on what to look for in an ECM in the cloud solution, download a copy of the Cloud and Mobile Content Collaboration Buyer’s Guide

Intelligent Capture is A Secret Weapon for Bank Branch Performance

Today’s Guest Post By: Kevin Craine, Technology Analyst and Host of the Document Strategy Podcast

KevinCraine

The business of banking is undergoing a massive shift that began with the automated teller machine, continued with online banking, and is now accelerating with the advent of mobile computing. It wasn’t that long ago that banking customers were forced to visit their local branch to do business. Teller services were limited to “banker’s hours” and loan approvals proceeded at a stately, unhurried pace.

Today, customers are free to do their banking from anywhere and at any time. And the very idea of visiting a branch is becoming an antiquated notion. Most of us opt for the drive-up ATM instead, check our balances online, and in reality, never go into a bank branch unless we really have to.

Driven by smart phones, tablets and 24/7 connection to the Internet, bank performance these days is less about a physical branch experience and more about the real time experience customers have when interacting with the firm.

Intelligent Capture

In response to the rising demands for real time service, most financial institutions are investing heavily to upgrade their Web and mobile infrastructures. As a result, they have discovered a new value for a proven technology that they already use: document imaging and data capture. Indeed, a new generation of  capture solutions has emerged that is helping banks remove the burden of paper in legacy processes, like loan origination and new account openings, while extending the power of document and data capture to branch locations, and even in the field, to achieve new levels of customer service and case management.

Loan Origination Still Bound By Paper

The loan origination process is one example of how intelligent capture is making a mark in branches and beyond, increasing performance and service.  Applying for a loan traditionally requires customers to enter a local branch with a stack of paperwork and files. Many leave that initial meeting with yet more documentation to find, collect and return in order to complete the lengthy loan application process. Intelligent capture changes all that by giving banks a way to drive the digital “capture” of all the necessary documents in each branch location — or even directly in customer’s homes or workplaces. All the while, advanced document classification capabilities streamline the centralized back-office management of each loan.

Confluence of Capabilities

Simply put, there’s no time for old paper-bound methods when today’s banking customers expect real time service and the very profitability of the firm hinges on efficiency, cost containment and customer responsiveness. Intelligent capture is the combination and synergy of several evolved technologies starting with distributed and mobile capture, multichannel input, and other linguistic enhancements that acquire, understand and enable all the transactional content flowing through the banks’ systems:

• Distributed and mobile capture
• Multi-channel input
• Multi-language data extraction
• Text analytics-based document classification
• Integration with case management and business process management
• Document and data storage, archive and retrieval

Banking on Real Time Service

A quiet revolution is taking place as banks and other financial institutions make changes to long-standing paper-bound functions, especially as the need to control costs and improve performance becomes more pressing. For many, intelligent capture is surfacing as a secret weapon to greater bank profitability and branch performance. Look for providers and partners that provide the right mix of experience, vision, and advanced capabilities that will help you boost branch value, profitability and performance.

# # #

Guest contributor Kevin Craine is the author of the book Designing a Document Strategy and host of the Document Strategy Podcast.

 

 

Kicking off our IBM Content 2015 journey!

Today’s Guest Post by: Mohammed Attar, IBM Director, Case Management and ECM Solutions Product and Strategy

Today, we finally kick off IBM Content 2015. This year, our Content 2015 journey will take us through 10 cities in two countries, over the course of three months. Throughout these 10 cities in North America – with plans to add more cities worldwide – you will have an opportunity to meet with industry and subject matter experts, solution partners, product managers, and ECM thought leaders to learn about our products, strategies, technologies, and solutions that can help your enterprise thrive in today’s ultracompetitive business environment.

We have great presentations and sessions planned to help you learn about our ECM products and answer any questions you may have. Whether you are new to, familiar with, or an expert in ECM, we have an informational session for you. With dedicated information sessions pertaining to the line of businesses and IT, we will cover an array of ECM topics at Content 2015 such as: Case Management, Document Capture, Information Governance, CM8, Mobile ECM, ECM and the Cloud, Hybrid Cloud, Big Data Analytics, and many more. Learn about ECM, why it is important, how it can help your enterprise, and the future of the industry through these carefully chosen and crafted information sessions.

In addition to our planned presentation, we are also giving attendees an opportunity to speak with various IBM ECM product experts throughout the day. This is a great time to ask any questions you may have regarding IBM ECM products and how they can bring value to your specific industry and enterprise. If you haven’t registered already, make sure you do so for the Content 2015 city nearest you. We look forward to seeing you there!

Share your thoughts and let’s continue the conversation.  Tweet to: @MAttarECM

Biography:

mattar

Mohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as Director of Case Management & ECM Solutions. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development managers responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton. You can follow him on Twitter @MAttarECM.

 

Extract Valuable Insights from IBM Content Manager OnDemand

Today’s Post By: Neil Parrott, WW Offering Lead, IBM

 

When your customer comes to you with a complaint, you want to be able to resolve it immediately and satisfy the client. If your customer has called multiple times with the same issue, you need to be particularly empathetic to their needs. The customer service representative must not only respond to the immediate issue, but ideally demonstrate a high degree of customer intimacy based on prior transactions and interactions. What’s the best way to ensure your customer gets the service he or she deserves? Ensure your customer facing representatives have access to the specific content they need, when they need it and where they need it.

Do it with IBM Content Manager OnDemand.

Too little information and your employees can’t efficiently and effectively solve customer’s problems. Too much information and your employees spend valuable time digging through it to find what they need. IBM Content Manager OnDemand provides your employees with sub-second access to customer correspondence including statements, billing information, and other transactional documents to enable fast turnaround of customer enquiries without delay or the need for call backs.

With the addition of Datawatch Report Mining Server, customer representatives can gain an additional in-depth snapshot view of historical customer interactions in real time – while a client is on the phone. This enables the CSR to make meaningful product and/or service recommendations to the client, helps further deepen the client relationship and creates a lasting impression with the customer.

What about your mobile and field agents? Take Content Manager OnDemand with you. IBM Content Navigator provides a unified Mobile, Web, and Desktop experience for Content Manager OnDemand and all the other IBM Enterprise Content Management (ECM) portfolio products.

IBM Enterprise Content Management provides your employees with fast and simple access to all your transactional documents no matter where they are or what device they’re using. And, you can go even further by putting the information your customers need at their fingertips for 24/7 self-service access. Do it all on IBM’s trusted, industry-proven open platform.

IBM Content Manager OnDemand adds the context your content needs to become Smarter Content Now. That’s ECM.

For more information on how to put your content in context, download this free Frost & Sullivan white paper.