Early access to our next generation CMIS server architecture

Today’s guest post: Jay Brown (@jay_a_brown), Senior Engineer, ECM Development

Tucked away inside the IBM Content Navigator 2.0.3 release from Sept 12, 2014 is a tech preview of some upcoming features for our clients that are doing CMIS development.

For starters, the IBM FileNet Content Manager CMIS V1.1 Tech Preview is a fully functional FileNet CMIS 1.1 server which includes the CMIS 1.1 Browser (JSON) Binding which can be deployed to your FileNet test environments.

However, there is more to this new server than just CMIS 1.1 support. Earlier this year, IBM and Apache Chemistry teamed up to design and implement a significant new feature in OpenCMIS.

The feature is called the ‘CMIS server extensions framework’ and when it is implemented in a server (as it is in our Tech Preview) it allows clients to treat our CMIS server as an open service platform they can extend and change as needed.

If you are already familiar with IBM Content Navigator plugins, then think of these as CMIS plugins. The standards and interfaces for developing these plugins are entirely open source and part of Apache Chemistry. So, generally speaking, a plugin developed for IBM ECM can also be plugged into another vendor’s CMIS server without any changes.

Support for these new extensions (plugins) has been present in OpenCMIS since version 0.11.0 earlier this year (see Part 2 of the ‘OpenCMIS Server Development Guide’).

There will also be a new version of this guide that will be released around the week of Insight 2014 that will have an updated server development guide and additional working examples of server extensions including one that watermarks any PDF downloaded from your server.

Speaking of Insight, we will also be hosting a hands on lab (Session 4400) this year where we will have the author of OpenCMIS and co-author of ‘CMIS and Apache Chemistry in Action‘ walking you through building your own extensions.

Where can I find this Tech Preview? Look for the ‘TechPreview’ directory in the ICN 2.0.3 distribution directory. There you will find a zip archive with the (cross platform) binaries as well as an installation guide.

Looking forward to seeing you at Insight.

Jay

IBM Case Manager 5.2.1 Release

Today is an exciting day for IBM Case Manager as we deliver our latest software release. With this release, we are changing the way that case management engages enterprise content and we are giving knowledge workers a more seamless system of content engagement than ever before. This latest version accomplishes this by focusing on three key themes: Active Content Anywhere, Enhanced Solution Modeling, and a Flexible & Extendable Case Client Application Platform. With these three themes in mind, my team and I are very proud to present: IBM Case Manager 5.2.1. Here are just a few new features that our clients can look forward to leveraging as they update to version 5.2.1:

  • Built-in support for the inclusion of data and documents that reside in any CMIS-enabled repository – independent of the vendor.
  • The ability to configure push in-baskets to ensure task workers are working the most important items first.
  • New task-level properties that remove the need for custom coding to manage data related to individual task instances, resulting in a reduction in complexity.
  • Advanced customization of data layouts with less custom code and extensive reuse of standard components, allowing solution creators to define highly customized UIs that meet client requirements.
  • Workgroup packaging for affordable SMB and departmental deployments.

With these new capabilities, IBM Case Manager 5.2.1 is truly the “case anywhere” solution for seamless and flexible content engagement, not just across the enterprise but also for small-medium sized businesses and individual departments.

For more details about the new release, and the new workgroup pricing model, visit our announcement page here.

Share your thoughts and let’s continue the conversation. Tweet to: @MAttarECM

Biography:

mattar

Mohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as the IBM Case Manager Business, Product and Strategy Leader. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development managers responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton. You can follow him on Twitter @MAttarECM.

Enterprise Report Management at Insight 2014

Today’s blog post: Neil Parrott, Worldwide Offering Lead, Enterprise Report Management

In the Post PC era, if your customers have questions – no matter where or when – they are looking for immediate answers. Your customers not only need an immediate response, they also demand 24 x 7 self-service capabilities – for their telephone, utility, banking, credit card and other financial statements. As the Director of Customer Service, CIO or IT Director in your organization, are you looking for solutions that can improve your customer service response times and increase customer satisfaction? Then, the Enterprise Reports Management track in the Enterprise Content Management Program at Insight 2014 is for you.

You will learn how to satisfy customers through self-service access to bills and statements, govern the content for compliance, and perform advanced analytics on the stored content to gain better insights. Learn about the latest solutions and best practices for enhancing service levels and customer satisfaction, improving operational efficiency, and reducing costs.

I am looking forward to the below sessions in which our IBM Content Manager On Demand customers have some great success stories to share.

A major health insurance company will be sharing their success of leveraging Information Lifecycle Governance with Content Manager OnDemand to meet regulatory requirements.

A leading Brazilian bank will share their story of using Content Manager OnDemand to process a high-volume of scanned documents and how they reduced costs related to check clearing.

A leading Morrocan bank will explore how they implemented Content Manager OnDemand to provide faster and easier bank transactions.

This year, we have innovative demos lined up in the EXPO and Demo Gallery. See how Content Manager OnDemand showcases a customer self-service statement and uses Datawatch for customer analytics.

Take an opportunity to participate in the OnDemand UserGroup (ODUG) annual general meeting. Mix with other like-minded professionals and key members of the product development team to share tips and best practices. This full day event takes place during the Insight conference on – Thursday, Oct. 30th from 8 AM – 5 PM.

If you are keen to know more about high-volume statement presentment, report distribution and report mining solutions, make sure you visit & meet our Business Partners- enChoice, Datawatch and Altiuz at Insight 2014.

Take advantage of a unique opportunity to meet 1:1 with IBM executives, subject matter experts and innovative IBM Business Partners. Talk strategy with ECM business leaders, such as Rich Howarth and Brent Bussell. Or take a deep dive into Enterprise Records Management with experts from our product and technical teams, including Greg Felderman, Neil Parrott and Shailesh Gupta. Don’t miss out!

See you in Vegas at Insight!

Cloud Computing: What Does It Mean For The Long Haul?

Today’s guest post by: Campbell Robertson (@Campbell_Tech), World Wide Industry Director – Public Sector

Governments are beginning to experiment with Cloud computing, but unlike other industries they must deal with more regulations and policies. Governments of all sizes must be very stringent on their requirements for cloud providers. Namely, in-country or in-territory hosting security is a primary concern. Additionally, most governments want their employees at the same site as the cloud infrastructure to ensure that compliance and policies are being enforced. These are some of the short-term issues that must be addressed when using cloud for government purposes.

A few days ago, I read a blog that opined that as cloud computing becomes a commodity, all the major players (IBM included) will back out of the market. I disagree. Since IBM will provide many software services via the cloud that cannot be commoditized, I suspect that no such back-out will occur. Take for example Enterprise Content Management (ECM). One of the premises behind proper ECM is that information (documents, records, images, e-mail, etc.) must be organized in a way that ensures “find-ability” and “retention.” If done correctly through file plans, classification and taxonomy, cloud based ECM can help governments.

Furthermore, for government cloud use, a high degree of security and archiving practices must be implemented (e.g. DoD 5015 Chapters 2 and 4). In order to support a government department over time, Freedom of Information, Document Classification and De-Classification, and up to 500 year records management practices need a robust and dynamic ECM infrastructure. While the cloud services on a tablet or computer that back up your photos and email may become a commodity, the SLA agreements and the information governance practices in the government make this the least commoditized environment of cloud. Cloud computing has only just gotten started, and I encourage you to take a look at what IBM ECM is doing with our IBM Content Navigator UI and Cloud computing for the enterprise.

Capturing New Value with MFPs and Capture

Today’s guest post by: Kevin Craine

Capture technologies have been around for quite some time. We’re all familiar with scanning paper documents to make digital images and extracting key bits of data along the way. Indeed, most large enterprise organizations use capture systems to ingest and process documents to support many important functions like claims processing, accounts receivable or human resources. But a new breed of capture solutions is spurring a “second wave” of capture strategies that are helping organizations find new value using tried-and-true capture techniques in more wide-ranging ways.

Distributed Capture with MFPs
 
One approach to capturing new value with capture is the growing trend toward using multi-function printers and copiers (MFP’s) to capture data and documents mid-process. Instead of regarding capture as strictly a front-of-process activity, more and more organizations are discovering how capture can be used within day-to-day processes to improve performance. For many, that effort starts in the hallways and cubicles of departmental workflow via MFPs.

Common Tools, Uncommon Application

Turning a common multi-function copier/printer into a capture workstation is a valuable capability for organizations of all sizes and types, especially when collecting and capturing information and documentation is critical to the process. One example is found in financial services where a growing need to reduce the burden of paper in branch operations is stimulating the adoption of distributed capture with MFPs. Bank branches traditionally assemble and ship paper documents to be scanned at a central processing location. But banks pay the price in courier expense, printing costs and the inherent complexities of a paper-bound process. Distributed capture with MFPs changes all that.

Existing Investments, Extended Value

MFPs with capture capabilities allow employees to use existing printer/copiers to capture and enter information directly, where it is then automatically processed, converted and archived as needed based on any number of predetermined workflows. Advanced systems prompt employees through the process, requesting each document that is required to complete the task. Once completed, the system automatically triggers further actions and case management, initiating continued process activities down the line. Best of all, this activity is performed by simply pushing a button on the front panel of the MFP.

Knowledge Workers Capture Improvements

Organizations benefit from making “non-capture” people part of the capture process since it speeds the pace of business and improves customer service. While paper-intensive organizations such as transportation firms, banks, insurance companies, and mortgage brokers are early adopters, companies of all kinds find they save time and money, reduce errors, and increase the efficiency of knowledge workers. And as companies become more widely dispersed with regional offices, remote employees, and geographically distant customers, distributed capture via MFPs surfaces as an important tool for improvement no matter where employees are located.

Want to learn more? Download the AIIM Distributed Capture Report directly from IBM.

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Guest contributor Kevin Craine is the author of the book Designing a Document Strategy, host of the Document Strategy Podcast, and a respected authority on document management and process improvement. He is the managing director of Craine Communications Group. For more information visit CraineGroup.com.

Cloud, Mobile, Big Data and Tigers !: Oh My !

Today’s guest post by: Campbell Robertson (@Campbell_Tech), World Wide Industry Director – Public Sector

With the excitement of the 3rd Platform (Cloud, Mobile, and Big Data) everyone is always discussing about where the information will be kept and managed and how the information will be accessed and analyzed. All-important aspects of innovating and developing Systems of Engagements vs. Systems of Record are hotly being argued. People also talk about the “Appification” of the enterprise where due to mobile smart phones there is an expectation that there should be an app for that at work. The reality is that IT is challenged to fulfill the expectations of an ever-increasing group of users and lines of business. It appears as though line of business is taking a front seat to new projects and how they get rolled out.

All of these discussions can be overwhelming and seemingly complex when one gets to developing enterprise class systems. The need to support mobile and big data as well as work in a cloud setting (on prem, off prem, hybrid) is skewing how line of business and IT work. Since even with 3rd platform issues bearing down on us; the bottom line is that still today with all these choices in front of us; 80% of the information is still unstructured. Forms, Documents, Images, Voice Mail, Contracts, e-mail etc.: all of this has to be managed and governed within the realms of the increased expectations of the new technologies. That governance reality does not go away. If a government worker is capturing an image for work or a food inspector is out in the field with a mobile device; ALL interactions must be considered a record and be managed accordingly.

In today’s technological milieu of choices; management and governance of unstructured information becomes even more important. So, given all the challenges and new wonderful technologies to choose from; what is a smart business leader or technology leader to do ? Well let me recommend attending IBM’s Insight 2014 where your peers; and other innovators, will be together to share how information can be managed and acted upon properly on the 3rd platform.

Learn how Big Data and ECM work together. Learn how our new ECM UI Content Navigator makes managing unstructured information more straight forward with Cloud or Mobile.

I look forward to learning and sharing a lot of information this fall at Insight 2014.

Here’s to IBM Insight 2014!

IBM Insight 2014 at the Mandalay Bay in Las Vegas is fast approaching. Although the name of the event has changed, you can expect to have the same great experience from an IBM conference for Big Data and Analytics. In fact, with over 13,000+ anticipated attendees, 700+ planned information sessions, and 300+ expected business partners, we are aiming to create the best, most informative, and invaluable IBM Insight to date.

I thought it would be refreshing to slow down for a moment and get some thoughts out about a few of the Case Manager customers who are sharing their experiences this year. As you read, think about what you are looking forward to at Insight 2014 and tweet me your thoughts. I would also be interested in hearing about what you liked (or didn’t like!) from last year’s IOD 2013 – after all, this business is about restlessly reinventing ourselves.

Here are three sessions that I’m looking forward to for Insight 2014:

Leveraging IBM Case Manager to Realize Strategic and Sustainable Growth in the Insurance Industry

How does a corporation provide products and services that targets increased levels of customer satisfaction, while growing its business in a highly competitive and mature market climate in Japan? In this session, learn how IBM Case Manager helps meet the needs of having an adaptable IT infrastructure in today’s digital age. With a dependable platform and flexibility needed to operate in an evolving regulatory framework and business environment, IBM Case Manager helped AIG Fuji Life Insurance Co., Ltd. (AFLI) make a smooth transition from their previous paper-based system to a digital operation, allowing AFLI to remain highly competitive by enhancing sales and maintaining profitability.

IBM Case Manager to Manage Criminal History

Have you ever thought about the logistics that go into criminal history background checks prior to potential employment? It seems like a long, complex task that requires adherence to legal compliance, rules, and guidelines. This may be especially true for a large employer such as the State of New York. How do they process these cases quickly and effectively, while simplifying the process? Visit this session to learn how State of New York enlisted IBM to help protect the children of the state of New York by using IBM Case Manager to manage the process of validating criminal history background checks, at daycares and state adoption centers.

Understanding How Case Management Transformed & Automated Global Accounts Payable Processing at the LDS Church

How do you manage over 15 million members globally, oversee nearly 30,000 congregations in 160 countries, and process more than 1 million invoices annually? Attended this session to learn how the Church of Jesus Christ of Latter-day Saints leverages IBM Case Manager to provide flexible and extensible line of business solutions to help transform its global financial operations. In fact, this allowed LDS to be recognized by the Institute of Financial Operations as the recipient of the 2014 AP Innovation Award – which is award for organizations that cites business process improvement, increased efficiency, reduced complexity, and improved quality and visibility.

These are just three of the sessions that I look forward to at Insight 2014. These sessions, focused around IBM Case Manager, will really showcase ICM’s uses across industries and lines of businesses, worldwide. Not only are we going to have the opportunity to learn from industry experts from across IBM, business partners, as well as IBM clients sharing their experiences, we are also going to enjoy a keynote address by Oscar-winning actor Kevin Spacey. Let the countdown to IBM Insight 2014 begin! Let me know what you are hoping to learn or see at IBM Insight 2014.

Share your thoughts and let’s continue the conversation.  Tweet to: @MAttarECM

Biography:

mattar

Mohammed Attar joined IBM in 2006 as part of the FileNet acquisition. Mohammed has over 15 years of experience in the ECM space, and is currently serving as the IBM Case Manager Business, Product and Strategy Leader. Mohammed has extensive experience both in product development and management. Mohammed started his career as a Software Engineer focused Performance & Systems Analysis. He later spent time serving as a Product Manager over the IBM ECM Platform. In 2008, Mohammed led his first development team, and since then has continued to serve in a leadership capacity in the business. Mohammed was one of the original development manager responsible for the design, development, and delivery of IBM Case Manager. Mohammed holds a Bachelor of Science in Computer Science from California State University, Fullerton. You can follow him on Twitter @MAttarECM.

 

Importance of Being Ernest: With email

Today’s guest post by: Campbell Robertson (@Campbell_Tech), World Wide Industry Director – Public Sector

I see it almost weekly now that some investigation or inquiry into a scandal or political wrongdoing relies more and more on email as evidence.

Either the emails can’t be found (for obvious reasons) or when they are found they illuminate a further chain of evidence that the guilty party can’t hide.  All in all it points to the importance of a public sector organization to properly manage and store email in accordance with legislative guidelines and record keeping principles.

In the past records management was viewed as a dull and lackluster practice of storing physical documents in the basement of the department.  However; in today’s world it only takes one leaked email of a politician to highlight record management’s importance.

Email is like so many new forms of information (such as instant messages, images, voice mail, social media messages, etc.) have been overlooked mostly as a formal record.  As I work with government departments around the world I have noticed that managing email as a record is becoming more and more prevalent.  The hard part is to manage it well.   Backup tapes or copies will not cut it; therefore proper classification and metadata is needed with a robust governance strategy.  Information Lifecycle Governance (ILG) becomes the means to the end to ensure that risk and security of information in email is managed effectively and efficiently.

ILG then begs a few questions.  Who will own the management of email at the end of the day? Who will communicate and enforce the governance rules to all users ? What will the file plan look like?  I have worked with many organizations on how they can effectively incorporate email into the their overall governance and information management strategy.

The federal team of IBM ECM worked on a pilot project with a US Military agency on automatically classifying email as a record.  I would encourage you to read the whitepaper on this project to see some interesting and eye opening capabilities in being to automate records declaration and management; such as storage savings and efficiency gains.

Seize the moment. Learn how to bring your Business content to life at Insight 2014.

Today’s guest post by: Caroline Seymour, Director, WW IBM ECM Marketing

Organizations today have a greater volume, velocity, and variety of information than ever before. They are constantly challenged with managing and deriving value out of unstructured business content. From mobile devices and social media networks to cloud-based applications, we are continuously creating and sharing information – proof that we are in the age of Big Data & Analytics.

Don’t miss the IBM’s Premiere Big Data & Analytics conference, Insight 2014, to learn how to bring your enterprise content to life.  Continue reading

Banks are Cashing In on Intelligent Capture

Today’s guest post by: Kevin Craine, Author, Writer, and Podcast Host— Director, Craine Communications Group
 
Banking is undergoing a massive shift that began with the automated teller machine, continued with online banking, and is now accelerating with the advent of mobile computing. It wasn’t that long ago that customers were limited to their local branch and the 10 a.m. to 3 p.m. “banker’s hours” of the 1900’s. But today, customers are free to do their banking from anywhere and at any time, and the very idea of visiting a branch is becoming an antiquated notion.
  
Capturing New Branch Value
 
Bank performance these days is less about a physical branch experience and more about the real time experience customers have when interacting with the firm. Driven by smart phones, iPads and 24/7 connection to the Internet, most financial institutions are investing heavily to upgrade their Web and mobile infrastructures. As a result, they have discovered a new value for a proven technology that many already use: Document and data capture. Indeed, a new generation of intelligent capture solutions has emerged that is helping banks remove the burden of paper in legacy processes, like loan origination and new account openings, while extending the power of capture to achieve new levels of case management and business intelligence.
 
 Loan Origination Still Snarled with Paper
 
Simply put, there’s no time for old paper-bound methods when today’s banking customers expect real time service and the very profitability of the firm hinges on efficiency, cost containment and customer responsiveness. One good example is the loan origination process – a process traditionally burdened with a host of paper-based inefficiencies and expense. As other areas of business and commerce have become more and more paperless, the loan origination process for most banks has remained mired in paper copies and manual workflow. Banks pay the price in unnecessary shipping expense, printing costs, and administration overhead, while profitability and performance often suffer from the inherent delays and complexities of a paper-bound process.
  
Mobile Capture Boosts Branch Profitability and Case Management
 
New mobile capture solutions change all that with the ability for banks to remove paper from the loan origination process by using smartphones and tablets to drive the digital “capture” of the necessary documents. Loan officers and customer engagement staff simply take a picture of each document with a smartphone or tablet – either in the branch or in a customer’s home or office – then upload the images in a batch and automatically kick off the subsequent steps in the loan approval process. All the while, advanced document classification capabilities streamline the centralized back-office management of each loan.
 
 To see a video on Intelligent Capture for banks visit https://www.youtube.com/watch?v=6pMwljPBPg4
  
Intelligent Capture
 
In today’s challenging economic climate, banks must be more agile and competitive than ever before. But that is difficult to do when the loan origination process is dependent on antiquated, paper-based workflow. New intelligent capture capabilities — like mobile capture, multichannel input and advanced case management techniques — enable a number of important improvements and capabilities that bring new value to branch operations while improving the experience customers have when interacting with the firm.
 
 
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Guest contributor Kevin Craine is the author of the book Designing a Document Strategy, host of the Document Strategy Podcast, and a respected authority on document management and process improvement. He is the managing director of Craine Communications Group. For more information visit CraineGroup.com.