Today’s guest post by: Campbell Robertson (@Campbell_Tech), World Wide Industry Director – Public Sector
According to The Economist, “America has lost it’s oomph.” (July 19, 2014)
I was curious on understanding how these stats were measured, which led me to look at the concepts of productivity from an macro level down to the worker and according to the Organisation of Economic and Co-Operative Development (OECD), measuring productivity at the macro level of an economy can be quite complex and contentious for many apparent reasons.
Individually, most people know how to get work done and be more productive; typically they use some method such as a to-do list or more involved approaches such as popular productivity methodology to manage their inbox and tasks.
It’s at the organization-level where things fall apart. It becomes apparent very quickly that we seem to be productively and technically poor in the workplace due to lack of rich applications and realistic methods for the worker vs. the enterprise.
As an example; on a recent assessment I did for a government client we found that finance clerks did not trust the Enterprise Resource Planning (ERP) system, so they printed screen shots of their case-work and kept physical copies of everything. All of this extra work, and paper, just in case they would be audited for their work. This indicated that; one, they did not trust the technology to make them more productive and two, that compliance has to be part of the technical solution to make them use it.
I am seeing more and more discussions with government planners and executives around how they can integrate task, decision and compliance processes into a highly collaborative work environment.
What they are looking for is Advanced Case Management. Since case management is germane to public sector I am having this discussion with a broad array of agencies and agency types and they seem to be responding positively.
Using this new approach promises to integrate people, process and policies with rich technologies to provide a more engaging and satisfying work environment; which then allows productivity to be measured as well as aligning to compliance requirements.
I would encourage you to look into what IBM Case Manager can do for you to improve productivity and compliance of your program; and reach out to your IBM sales rep or a local business partner to have them sit down and discuss it further. I’ll also be answering comments below.