Importance of Being Ernest: With email

Today’s guest post by: Campbell Robertson (@Campbell_Tech), World Wide Industry Director – Public Sector

I see it almost weekly now that some investigation or inquiry into a scandal or political wrongdoing relies more and more on email as evidence.

Either the emails can’t be found (for obvious reasons) or when they are found they illuminate a further chain of evidence that the guilty party can’t hide.  All in all it points to the importance of a public sector organization to properly manage and store email in accordance with legislative guidelines and record keeping principles.

In the past records management was viewed as a dull and lackluster practice of storing physical documents in the basement of the department.  However; in today’s world it only takes one leaked email of a politician to highlight record management’s importance.

Email is like so many new forms of information (such as instant messages, images, voice mail, social media messages, etc.) have been overlooked mostly as a formal record.  As I work with government departments around the world I have noticed that managing email as a record is becoming more and more prevalent.  The hard part is to manage it well.   Backup tapes or copies will not cut it; therefore proper classification and metadata is needed with a robust governance strategy.  Information Lifecycle Governance (ILG) becomes the means to the end to ensure that risk and security of information in email is managed effectively and efficiently.

ILG then begs a few questions.  Who will own the management of email at the end of the day? Who will communicate and enforce the governance rules to all users ? What will the file plan look like?  I have worked with many organizations on how they can effectively incorporate email into the their overall governance and information management strategy.

The federal team of IBM ECM worked on a pilot project with a US Military agency on automatically classifying email as a record.  I would encourage you to read the whitepaper on this project to see some interesting and eye opening capabilities in being to automate records declaration and management; such as storage savings and efficiency gains.

Productivity Starts At The Desk

Today’s guest post by: Campbell Robertson (@Campbell_Tech), World Wide Industry Director – Public Sector

According to The Economist, “America has lost it’s oomph.” (July 19, 2014)

Have we?

I was curious on understanding how these stats were measured, which led me to look at the concepts of productivity from an macro level down to the worker and according to the Organisation of Economic and Co-Operative Development (OECD),  measuring productivity at the macro level of an economy can be quite complex and contentious for many apparent reasons.

Individually, most people know how to get work done and be more productive; typically they use some method such as a to-do list or more involved approaches such as popular productivity methodology to manage their inbox and tasks.

It’s at the organization-level where things fall apart.  It becomes apparent very quickly that we seem to be productively and technically poor in the workplace due to lack of rich applications and realistic methods for the worker vs. the enterprise.

As an example; on a recent assessment I did for a government client we found that finance clerks did not trust the Enterprise Resource Planning (ERP) system, so they printed screen shots of their case-work and kept physical copies of everything.  All of this extra work, and paper, just in case they would be audited for their work.  This indicated that; one, they did not trust the technology to make them more productive and two, that compliance has to be part of the technical solution to make them use it.

I am seeing more and more discussions with government planners and executives around how they can integrate task, decision and compliance processes into a highly collaborative work environment.

What they are looking for is Advanced Case Management.  Since case management is germane to public sector I am having this discussion with a broad array of agencies and agency types and they seem to be responding positively.

Using this new approach promises to integrate people, process and policies with rich technologies to provide a more engaging and satisfying work environment; which then allows productivity to be measured as well as aligning to compliance requirements.

I would encourage you to look into what IBM Case Manager can do for you to improve productivity and compliance of your program; and reach out to your IBM sales rep or a local business partner to have them sit down and discuss it further.  I’ll also be answering comments below.

IBM Navigator on Cloud: uniting knowledge workers through content in a flexible and trusted cloud environment

Today’s guest post is courtesy: Doug Hunt, General Manager, Enterprise Content Management

As Big Data & Analytics continues to drive new efficiencies and create value, the definition of the “knowledge workers” is broadening to include all users in your organization and the inclusion of content in a wide variety of your solutions is becoming increasingly more critical.

“Big Data” includes a tremendous amount of content and it’s this content that the Line of Business (LOB), IT departments and the CIO need to work together to provide new ways to collaborate and engage and manage it for users anywhere they need to be productive, make better decisions, and deliver better business outcomes.

Last week, IBM announced a bold and new Software-as-a-Service (SaaS) solution called IBM Navigator on Cloud. IBM Navigator on Cloud is designed to make us knowledge workers more productive and effective by providing a better way to engage with others, manage, and synchronize the content that not just knowledge workers, but that we all need across the web, mobile and desktop devices we use everyday.

This solution is based on the same Enterprise Content Management (ECM) technology, including the leading mobile experience in the content industry, which Gartner, IDC and other analyst firms have once again recognized as the undisputed market leader. IBM Navigator on Cloud demonstrates our investment in the future that will create even more separation from the competition.

The introduction of IBM Navigator on Cloud not only enhances ECM’s leadership, it also strengthens IBM’s overall Big Data & Analytics offerings. The Big Data & Analytics portfolio exists to help clients deliver competitive advantage through content and data. IBM Navigator on Cloud makes it even easier for clients to exploit the content that fuels their most critical work and processes.

Please take a few moments to watch my video interview to learn more about the launch of our exciting, new solution. You can learn more and find more interesting details in today’s press release and be sure to listen to the replay of our webinar.

Introducing IBM Navigator on Cloud: Extending the IBM ECM Experience Platform to Cloud

Today’s guest post is courtesy:John Murphy, Vice President of ECM Products, Development and Strategy

I am pleased to share that today IBM announced the first of the next phase of IBM ECM solutions: IBM Navigator on Cloud, a flexible software-as-a-service (SaaS) ECM solution with a light deployment model.

Here are a few things you should know about this new solution:

  • We have designed this solution to address the need for a trusted and secure platform that can be used by both knowledge workers and IT to ensure confidence when working with confidential and customer information.
  • For our customers implementing IBM Navigator on Cloud, the consistent, familiar interface of the ECM Experience Platform, including IBM Content Navigator, will significantly reduce skills training and increase user adoption.
  • The reach for this solution is worldwide and IBM Navigator on Cloud is available on SoftLayer’s global data centers.
  • In addition, with the use of the open and industry standard Content Management Interoperability Services (CMIS) API, our clients and Business Partners can create new applications as well as extend investments through integration with existing systems.

We have a lot more to come on this exciting new endeavor from IBM ECM. Look for further information on this launch in the coming days and find more information on the web page.